Why does my audio sound like chipmunks?!
This is caused if the FireWave changes the Mac’s settings to 32000 Hz. Go to your Applications folder and choose the Utilities folder. Then choose the Audio Midi Setup utility, and select Properties For: FireWave. Set the Format to 44100 Hz.
When I plug the unit in, I get a Kernel Panic on my Intel Mac!
There was an issue with Intel Macs (and only Intel Macs) and the FireWave in OS X, up until the 10.4.6 update. The 10.4.6 update corrected the issue.
Do I need to configure my DVD Player application?
Probably the most common use of the FireWave is for playback of movies in surround sound. To enjoy Dolby Digital Surround from your DVD Player application, you will need to open DVD Player and select Preferences. Under Audio Output, select Digital Out-Griffin FireWave Surround. That’s it!
Does the FireWave support Dolby Virtual Speaker?
The FireWave supports Dolby Digital and Dolby Pro Logic II. Both of these can support 2 speaker, 4 speaker and 5.1 speaker arrangements, but at this time, Dolby Virtual Speaker is not supported.
The audio from iTunes is only playing through 2 speakers.
iTunes defaults to two channel output, even if the FireWave is plugged in and is the active output on the Macintosh. However, you can enable the FireWave to output music to all of the speakers in a surround sound setup. To hear iTunes music thru all of the speakers in a surround sound setup, you will need to follow these simple steps:
- Open the FireWave application.
- Select the Surround Tab.
- Check on the Pro Logic II box.
- Select Music mode.
That’s it! iTunes should now be playing thru all of the speakers in your surround sound setup.
What audio formats are supported by FireWave?
FireWave supports Dolby Digital and Dolby Pro Logic II. DTS (Digital Theater System) is not supported at this time.
My FireWave's volume controls only work when Pro Logic II is on. Is this normal?
Yes, this is normal. The sliders in the volume pane, specifically Master and Trim, will still move when Pro Logic is off, but you can only hear the difference when Pro Logic is on. The reason is that with Pro Logic off, the FireWave is defaulting output volume control to the 5.1 system.
Is the FireWave supported in Snow Leopard?
We do not officially claim compatibility in Snow Leopard. However, it may still work. If you are having problems with FireWave after updating to Snow Leopard, you may want to try a complete uninstall of the software following the steps below:
- Unplug the FireWave from your computer.
- In your Applications folder, throw FireWave into the trash.
- In your home directory, go to Library->Preferences and search for a file labeled “com.griffintechnology.Firewave.plist,” and throw that into the trash.
- In your home directory, go to Library->Application Support and throw away the “FireWave” folder, if there is one.
- In your home directory, go to Library->Caches and throw away the com.griffintechnology.firewave folder.
- Empty your trash and repair disk permissions. To repair disck permissions, go to Applications->Utilities->Disk Utility. Then select your Hard Drive and click Repair Disk Permissions. After this, restart your computer.
- Now you can reinstall the software by clicking here.
- Once you have completed the above steps, you can plug the FireWave hardware back in.
Is this product supported in Mac OS 10.7 (Lion) and later?
We do not support the use of this product in Lion, Mac OS 10.7 and later. Since it has been discontinued for some time, there are no software or driver updates planned for this product at this time.