Can I use PowerMate with my favorite application?
PowerMate will work with ANY application that has key commands, or supports key commands. If your keyboard can do it, PowerMate can do it, too. It does this by sending keyboard shortcuts, called Key Commands. If a menu command has a Key Command equivalent, it will be visible in the righthand portion of the Menu in older versions of the software. These commands may not be visible in all versions.
Is PowerMate compatible with my computer?
If you have a USB port and you are using one of the operating systems listed below, PowerMate will work with any application that uses keyboard commands. PowerMate is compatible with Mac OS X, and Windows XP and Vista.
Simply download the appropriate software for your operating system from the Downloads section on the right side of the PowerMate support page.
*This software is not fully compatible with Windows 7, 8, or 10. However, many of our customers report that they are able to use the software in compatibility mode. We hope to have a Windows update available in the future but an immediate ETA for this update is unknown at this time.
What if there is not a key command for an action?
Double-check the application’s help section for any keyboard commands you may have missed. Even though they might not be listed in a menu, as long as the application supports them, they should work with PowerMate. Some applications (Logic Pro, for example) will allow you to create your own shortcuts within the application itself. Keep in mind that each application does have its limitations, so it may not support the function that you desire.
The PowerMate doesn't control the iTunes volume slider!
In the PowerMate Control Panel, there are presets included for several applications. Depending on which version of the PowerMate software you are using, these settings may include iTunes. If iTunes is not included in your presets, you can easily add this application to your Control Panel.
When customizing an application in the PowerMate Control Panel, if you select Increase/Decrease Volume, the PowerMate will always adjust the System Volume. Depending on your software version, the Increase/Decrease Volume function may also include the iTunes volume settings.
If the iTunes volume is not responding to your software, you will need to add this function. Most applications, including iTunes, use specific keyboard commands to adjust the volume. Double check the application to make sure you are using the correct keyboard commands and the application should respond accordingly.
Is it possible to use more than one PowerMate at the same time?
It is possible to program more than one PowerMate USB on software versions 2.0, 2.1 and 3.1 only. With these versions you may program up to 127 PowerMate USBs.
The newer PowerMate Manager software versions 1.2.4 and 1.2.5 will not allow more than one PowerMate USB to be programmed at a time.
How do I delete the PowerMate Preferences in XP?
So you want to trash the preference file, but aren’t quite sure where to find it? No problem! You can find the preference file for the PowerMate here:
- Open My Computer
- Double click Local Disk C:
- Double click Documents and Settings
- Double click your name
- Go to Tools in the menu bar and select Folder Options
- Click the View tab
- Look for Hidden files and folders
- Click Show hidden files and folders
- Click OK
- Double click Application Data
- Double click GriffinTechnology
- Delete the PowerMate folder
- Empty your Trash
- Restart the PC without the device plugged in.
- After the PC has rebooted, plug the device in.
My PowerMate's not working with my Intel Mac!
Actually, it should work fine, with the latest version of the driver. However, if you have just recently upgraded to an Intel Mac, but used the older software installer, it’s not going to work. This means you’ll need to uninstall the software, and reinstall the newer PowerMate software available from our website. This requires an exact sequence of steps to be followed. Here’s how:
- Download the latest version from the website and run the uninstaller.
- Delete the preference file called com.griffintechnology.powermate.plist. You would find this file by going to your HOME folder, opening the LIBRARY folder, and then opening the PREFERENCE folder. Drag the file to the trash, and empty the trash.
- Unplug the PowerMate.
- Restart the computer.
- Install the PowerMate software.
- Plug the PowerMate in. Rock on.
Why can't I get Soft Power On to work on my computer?
The Soft Power On feature of the PowerMate has been discontinued.
Soft Power On was very cool, but it only worked on Macs that supported this feature and Apple has not included it on new Macs for many years. Since most people who bought the PowerMate for this feature were disappointed to find their Mac didn’t support it, we’ve chosen to remove the capability altogether.
After installing, the PowerMate does not respond to commands. (Mac)
If you want to install a new version of Powermate software, you MUST uninstall the old version first. Otherwise the PowerMate may not respond.
To uninstall the old software:
- Unplug the PowerMate
- Open System Preferences
- Right-click (or Control-click) on the PowerMate icon in System Preferences and select “remove”
- Important! Delete the preference file from:Users/library/preferences(com.griffintechnology.powermate.plist)
- Restart the computer
- Install the new software
- Plug the PowerMate in
I am getting the message "There is nothing to install." (Mac)
If you ever see this message after trying to reinstall your PowerMate software, it means there is one more file standing in your way.
Go to your Home folder (house icon) and go to Library>Receipts. Delete the PowerMate Pkg file and all should be well.
On Lion and higher the Library folder is hidden, so you’ll need to go to Finder>Go>Go to Folder> ~/Library
Why won't the LED on the Powermate change when I change the volume up and down? (Mac)
There are two ways to change the volume with the 2.0 software. In the PowerMate preferences if you choose “Volume Up” and “Volume Down” to control the volume the LED light will not change. If you choose “Increase Volume” and “Decrease Volume,” then the LED light will increase and decrease as the volume goes up and down.
This issue should not be present in later versions of the software.
Is PowerMate supported in Lion, Mac OS 10.7?
PowerMate 3.1 for Mac has been tested thoroughly by our software team, and they report that, yes, it works just fine in Mac OS 10.7.
I've downloaded PowerMate 3.1, but Mountain Lion says it can't be opened!
Mountain Lion includes a security feature called Gatekeeper, which prevents certain applications downloaded from the internet from being installed or opened. To bypass Gatekeeper so that you can use PowerMate, find PowerMate in your Applications folder, then hold the Control key and click on the PowerMate icon. Select “Open” from the menu that appears. You’ll get a message from Mountain Lion asking you to verify that you want to open PowerMate. Choose “Open”. You may have to enter your password at this point. PowerMate will now open normally.
You’ll only have to complete this process once. This will add PowerMate to Gatekeeper’s exceptions list, and you can now open PowerMate just like any other application.
Is PowerMate compatible with El Capitan, OS X 10.11?
With El Capitan, Apple rewrote the flow of some system events. Because of this change, the PowerMate software is not fully compatible. This applies to all versions of the PowerMate Manager software.
The Manager software will work for most functions, but some actions may not work. We apologize for any inconvenience this may cause.