StudioConnect with Lightning doesn't seem to be charging my iPad!
A firmware update can fix issues with intermittent charging. Here’s how to update the StudioConnect firmware using Griffin’s Utility app:
- Download Griffin Utility from the App Store.
- Connect your StudioConnect to your iOS device.
- Open the Griffin Utility app. “StudioConnect” should appear. Tap “StudioConnect”.
- Tap “Update Available”.
- Tap “Install”. Utility will update the StudioConnect firmware. Do not leave the app or disconnect StudioConnect during this process.
- Once the update is complete, and “Firmware Update Successful” is displayed in the app, tap “Done”. Exit the app and verify that the iPad is now being charged.
If you’re still experiencing trouble with StudioConnect after this update, please contact our Customer Support team for further assistance.
Why do I have to use two MIDI cables?
Standard MIDI is unidirectional, meaning that it is necessary to use a cable for both the input and the output. If you are just controlling the instruments within an app, it is only necessary to have one cable connected from the output of your MIDI device to the input of the StudioConnect. If you want to control your MIDI device with the app, you will need to have a MIDI cable connected to the output of the StudioConnect and the input of your MIDI device.
Why can't I control my MIDI device using Garage Band?
GarageBand does not support MIDI-out as a keyboard controller.
Why can't get any MIDI to work from my controller?
Make sure that you have your MIDI controller’s “local control” turned on. If local control is turned off, your MIDI controller will not send any MIDI data to the StudioConnect. Consult your MIDI controller’s documentation for more information about the local control setting.
Why am I getting loud feedback in GarageBand?
If you are in Guitar mode and do not have a guitar attached, the microphone on the iPad will pick up sound from your headphones and create a feedback loop. Leave Guitar mode, turn the volume down, or plug in a guitar to stop the feedback.
Why am I getting static while recording or monitoring an instrument?
First, double check that your MIDI cable, audio cables, and headphones are in good working order and plugged in properly. Then, try performing a soft reset on the iPad while StudioConnect is powered on and connected to your iPad. To do this, hold down the power button (located at the top right of your iPad) and the Home button (at the bottom center of your iPad) simultaneously. Ignore the “slide to power off” prompt. Keep holding the buttons until you see the Apple logo appear on the screen. Then, let go of the buttons and wait for iPad to restart. If you’re still having trouble after the soft reset, contact our support team.
What other apps work with StudioConnect besides Garageband?
Here are some apps that we find work well with StudioConnect.
Guitar & Bass: JamUp Lite, JamUp Pro, iShred Live, AmpKit, Stompbox, PocketAmp (Lite), PocketAmp
MIDI: Korg iMS-20, Bismark bs-16i, AC-7 Core, PAD Midi
Additionally, StudioConnect should work with any app that uses Core Audio, a commonly-used Apple API. Detailed information about Core Audio is available from Apple here.
Why can't I hear my instrument in GarageBand?
First, check to make sure you are connected properly. Your headphones or speaker cable should be plugged into the front headphone jack on StudioConnect. Second, make sure the gain level on StudioConnect is high enough to return sound and that the volume on your instrument is high enough to send sound. You can use the dial on the right side of StudioConnect to adjust the gain. Finally, make sure you tap the instrument cable icon in GarageBand (usually middle left side of the instrument you have chosen) and turn the Monitor setting ON.
What is the 1/8" (3.5mm) stereo jack on the back?
The 1/8″ (3.5mm) input on the back of StudioConnect can accept an auxiliary audio cable from any stereo audio source to be used within GarageBand or other supported apps. Almost any audio source with a 1/8″ headphone or auxiliary-out jack can be used to input sound into a supported app using the appropriate auxiliary audio cable.
Can I record from multiple inputs at the same time?
At this time, the StudioConnect does not allow simultaneous multiple track recordings. We recommend recording tracks individually, then combining them to create a multi-track recording.
Garageband just crashed! What do I do?
From your iPad Home screen, double-press the iPad Home button (press it twice in quick succession). The apps that are currently running will appear at the bottom of your iPad screen. Tap and hold the GarageBand app icon for a couple of seconds until you see the red “minus” symbol appear in the upper-left corner of the icon. Tap the red “minus” symbol to close the app. Then, double-tap the Home button again and reopen the app from your Home screen.
Does the large silver volume control knob work for both headphones and the RCA outputs?
The volume knob controls the headphone output volume only. If you are using the RCA line-level out, you will need to adjust the volume on the amplifier into which you’re plugging StudioConnect.
The instructions say to download and install the Griffin Utility app, but the app isn't showing up in the App Store.
Search for “Griffin Utility” in the App Store. If you’re using an iPad, on the top of the search page, tap “iPad Only”, and then select “iPhone Only” from the menu that appears. You should now see the Griffin Utility app available for download.