Will Survivor work with the white iPhone 4?
Our testing has shown that the proximity sensor on the white iPhone 4 does not work properly with many screen protectors, including the Survivor’s integrated screen protector. While in the Survivor case, the screen of the iPhone 4 will not sleep properly during phone calls. No other functionality is affected.
This issue does not affect the white iPhone 4S.
When I use this case with my iPhone 4S, Auto-Brightness doesn't work!
The ambient light sensor on the iPhone 4S is in a different location than it is on the iPhone 4, and that sensor is covered up by our Armored line of cases, which were designed for the iPhone 4. If you have Auto-Brightness turned on, this will mean that your phone’s screen will be constantly dimmed as though it were night. You can turn Auto-Brightness off by going to your iPhone’s settings and selecting Brightness.
Can I use a screen protector with my Survivor?
Survivor has an integrated screen shield built into the case, so no additional screen protector is necessary. Use of an additional screen protector with Survivor may affect the case’s fit and cause a distortion effect on your device’s display.
Which Survivor do I have?
There have been two versions of Survivor for iPhone 4 and iPhone 4S.
The belt clips available for sale on our website are only compatible with Version 1 of Survivor. If you need a replacement belt clip for version 2, contact Support.
People I talk to say my voice is echoing. Is the Survivor case causing this?
We’ve heard a few reports of this issue from people using our case, other cases, and even no case at all. Despite all of our testing, we haven’t been able to find any correlation between the use of a Survivor case and echoing on a phone call.
Echoing audio can be caused by a number of different factors, including your proximity to a cell-phone tower, the number of calls and data being carried on the network, whether or not you are using speaker phone, and even errors in your phone’s noise cancellation software. We’ve found that the best solution to this issue is performing a soft reset on your phone. You can also try turning down the phone call volume or system volume, as this may help as well. If you’re still having issues, we’d recommend contacting your cellular carrier for further assistance.
How can I clean my Survivor Case?
The best way to clean Survivor is to use a clean, lint free cloth with warm water. Do not use anything caustic such as alcohol or other cleaners, as this can damage the case. Just make sure to let the case completely air dry before putting your device back into the Survivor case.
Will Survivor work properly with my Galaxy S4?
Phones from some carriers may experience limited proximity sensor functionality while using this case.
- AT&T: Proximity sensor will not function properly with white Galaxy S4 phones. This affects air gestures, as well as screen sleeping during phone calls. This issue does not affect black phones.
- Sprint: Screen will sleep normally during phone calls, but will not turn on automatically after calls end. The home button must be pressed to reactivate the screen. This issue only affects white phones, and does not affect black phones.
For best results, we recommend installing the case first, then calibrating your gestures. To do this, go to Settings, then, select My Device, then Motions And Gestures, then Air Gesture, then Quick Glance. Finally, press the Try It button, read the two messages that will pop up, and go through the gestures.
My screen looks like it has an oil slick on it. What's with the rainbow?
This is a phenomenon commonly referred to as “interference patterns” or “Newton’s rings”. It occurs primarily with non-matte screen protectors that do not adhere directly to the device’s screen, and it tends to be most pronounced under bright, direct lighting, particularly fluorescent lighting.
Unfortunately, there is no known solution that will completely eliminate this effect. Fortunately, when the device is turned on and the screen is effectively back-lighting the viewing area, the effect is dramatically reduced.
Why does a transparent grid pattern appear across the screen protector of my Survivor case?
This happens as a result of a protective film located on the back of the screen protector. The film should be removed to ensure optimum clarity. You can remove this by simply peeling the film away from one of the corners on the back of the screen protector.
How do I know if I have the right case for my Kindle?
We know this can be confusing, and we would like to try to help simplify things. There have been four generations of Kindle Fire devices so far, 2011, 2012, 2013, and 2014. The easiest way to tell which model you have is to know if yours is a Fire, a Fire HD, or a Fire HDX. Once you know this, then check your screen size and look to see if you have a camera. Here is how to tell them apart:
| Model Year |
Name |
Dimensions |
Front Camera |
Back Camera |
Discontinued |
Griffin Case |
| 2011 |
Kindle Fire |
7.5″ x 4.7″ x 0.45″ |
No |
No |
Yes |
Original Kindle Fire |
| 2012 |
Kindle Fire |
7.4″ x 4.7″ x 0.45″ |
No |
No |
Yes |
Original Kindle Fire |
| 2012 |
Kindle Fire HD 7″ |
7.6″ x 5.4″ x 0.41″ |
Yes |
No |
Yes |
Kindle Fire HD |
| 2012 |
Kindle Fire HD 8.9″ |
9.4″ x 6.3″ x 0.35″ |
Yes |
No |
Yes |
N/A |
| 2013 |
Kindle Fire HD 7″ |
7.5″ x 5.0″ x 0.42″ |
No |
No |
Yes |
N/A |
| 2013 |
Kindle Fire HDX 7″ |
7.3″ x 5.0″ x 0.35″ |
Yes |
No |
Still Available |
Survivor for Kindle Fire HDX 7″ |
| 2013 |
Kindle Fire HDX 8.9″ |
9.1″ x 6.2″ x 0.31″ |
Yes |
Yes |
Yes |
N/A |
| 2014 |
Kindle Fire HD 6″ |
6.65″ x 4.06″ x 0.42″ |
Yes |
Yes |
Still Available |
N/A |
| 2014 |
Kindle Fire HD 7″ |
7.5″ x 5.0″ x 0.42″ |
Yes |
Yes |
Still Available |
N/A |
| 2014 |
Kindle Fire HDX 8.9″ |
9.09″ x 6.22″ x 0.31″ |
Yes |
Yes |
Still Available |
N/A |
